BIOGRAPHY

Hilary Benoit

Director of Quality, WRSystems, Ltd., Ledbury, United Kingdom

Hilary Benoit Director of Quality, WRSystems, Ltd., Ledbury, UKHilary Benoit is the Director of Quality for W R Systems, Ltd and has worked in the field of Quality Management for 20 years during which time she has successfully led and audited implementations of ISO 9000 and CMMI-compliant quality management systems. 

Ms. Benoit has given quality-related presentations and workshops at conferences in the United States and is an active senior member of the American Society for Quality (ASQ). 

Her professional certifications include: 
  • Software Quality Engineer
  • Quality Manager of Organizational Excellence 
  • Quality Auditor. 

She is also a certified QMS auditor with RABQSA and a Six Sigma Black Belt. Ms Benoit holds an MS in Computer Information Systems from Boston University and post-graduate certification in Human Factors and Applied Cognition at George Mason University. 

She is particularly interested in the human factors issues when designing and implementing Quality Management Systems.  

Ms. Benoit is the co-author of “The Click and Easy Guide to Online Web Design”. She has been a judge in the International Team Excellence Awards competitions for several years.

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“ISO 9001 is used by millions of people and organisations around the world and the upcoming 2015 revision will have a big impact on those who work with the standard.

The impact of this revision will be similar to, if not greater than the 2000 edition, which was a major change for accreditation bodies, certification bodies, training organisations, implementing organisations, procurement organisations, consultants and customers.”

An excerpt from IRCA Resources on “ISO 9001: IRCA Supporting the 2015 Revision”, October 2013