ISO 9000 Conference
Pre- and Post-Conference Workshops
Sunday, February 26, 2012
Hyatt Grand Cypress, Orlando, Florida, USA

Workshop #1; Adding Value To Your Internal Audit Program
8:00 a.m. - 5:00 p.m.; One-Day Workshop; 0.8 CEU
Lorri Hunt, U.S. Delegation Leader to ISO/TC 176/SC2, Deputy Leader for ISO 9001: 2008, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA

Workshop #2; Aviation, Space, and Defense Industry QMS Standard Update
8:00 a.m. - 5:00 p.m.; One-Day Workshop; 0.8 CEU
L.L. (Buddy) Cressionnie, Senior Manager, Quality & Mission Success Processes, Lockheed Martin Aeronautics, Fort Worth, TX, USA; Alan Daniels, Quality Senior Manager, Boeing Commercial Airplanes, Seattle, WA, USA

Workshop #3; Certified Manager of Quality (CMQ) Refresher
8:00 a.m. - 12:00 p.m.; Half-Day Workshop; 0.4 CEU
Miriam Boudreaux, RABQSA QMS, ISMS Auditor, CQE, CQM, President, Mireaux Management Solutions, Houston, TX, USA

Workshop #4; Certified Quality Auditor (CQA) Refresher
1:00 p.m. - 5:00 p.m.; Half-Day Workshop; 0.4 CEU
Timothy K. Mora, MBA, CQA, Process Engineer, USAA, San Antonio, TX, USA

Workshop #5; How Businesses Can Make Money with ISO 9001!
1:00 p.m. - 5:00 p.m.; Half-Day Workshop; 0.4 CEU
John E. (Jack) West, Past Chair US TAG TC 176, Business Advisor, Silver Fox Advisors; Jose Dominguez, Managing Director, Plexus Mexico, Mexico City, Mexico; Peter Papakostantinu, President, Papa & Associates Inc., Markham, Ontario, Canada

Workshop #1
Adding Value To Your Internal Audit Program
Sunday February 26, 2012
8:00 a.m. - 5:00 p.m.
One-Day Workshop; 0.8 CEU

Lorri Hunt, U.S. Delegation Leader to ISO/TC 176/SC2, Deputy Leader for ISO 9001: 2008, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA

Workshop Description
Internal audits are a cornerstone of an organization’s Management System. The internal audit methods and the auditors involved greatly influence whether or not internal audits add value. Organizations often struggle to understand ISO 9001:2008 and the appropriate techniques to audit based on the requirements. This workshop will discuss why audits are necessary and how they can be valuable to an organization. It will review the attributes of auditors, how they should be selected, and their responsibilities during audits. The workshop will focus on the work of The ISO 9001 Auditing Practices Group.

Faculty
Lorri Hunt has been implementing Quality Management Systems in diverse organizations such as Honeywell, the Department of Energy, and small businesses since 1994. She is an active member of the US Technical Advisory Group to ISO Technical Committee 176. She currently serves in the key position of Chair of Task Group 9001/4, the US group responsible for developing consensus positions related to ISO 9001 and ISO 9004. She also served as the international Deputy Task Group Leader to the ISO 9001:2008 Amendment.

Who Should Attend
This workshop is great for those participants new to Quality Management Systems who need to understand the basics of audits as well as those participants who need a refresher on conducting audits in order to add value to the organization.

Fee
Conference rate with the "A2012" code is $645; Non-conference rate $695. The fee includes course materials, a certificate, and lunch. Please note that space is limited.

L.L. (Buddy) Cressionnie, Senior Manager, Quality & Mission Success Processes, Lockheed Martin Aeronautics, Fort Worth, TX, USA; Alan Daniels, Quality Senior Manager, Boeing Commercial Airplanes, Seattle, WA, USA

Workshop Description
This one-day workshop will focus on the unique aerospace standards for Quality Management System (QMS) that have been implemented by the major aviation, space, and defense companies. Also included will be application for implementing based on company size and product focus. This workshop will explore the following:

1) International Aerospace Quality Group (IAQG) Overview
2) Status of Aviation, Space, and Defense Standards
3) Aviation, Space, and Defense QMS Requirements Documents - What it is, how it is used, how to comply with its requirements

a) AS9100, AS9110, and AS9120 Revision Discussion
b) AS9101 Revision Discussion

4) New AS9104/1 Auditing Certification Requirements
5) Integrated approach to standards
6) Future Concepts and Stakeholder Feedback

Faculty
Buddy Cressionnie is the Americas IAQG 9100 Writing Team Lead that is revising the AS9100 standard. Alan Daniels is the International Aerospace Quality Group Requirements Lead representing Quality Management Systems (QMS) standards 9100, 9110, 9120, and 9101 for the Americas.

Who Should Attend
Aviation, Space, and Defense Quality and Project Managers, and AS9100 Internal and External Quality Auditors.

Fee
Conference rate with the "A2012" code is $645; Non-conference rate $695. The fee includes course materials, a certificate, and lunch.

Miriam Boudreaux, RABQSA QMS, ISMS Auditor, CQE, CQM, President, Mireaux Management Solutions, Houston, TX, USA

Workshop Description
Did you know that individuals who hold ASQ certifications often make more money than their counterparts?

This workshop will refresh some of the most important concepts of the Manager of Quality & Organizational Excellence Body of Knowledge. The concepts presented are of primary importance for any individual who wants to improve as a forward thinking leader who values employees, customers, and also ensures that the organization does not lose sight of the bottom line. The concepts reviewed in this workshop are true value-added concepts that can directly contribute to the organization’s profits when applied correctly.

Faculty
Miriam Boudreaux, an ISO 9001, ISO 27001, QMS, ISMS, and Web Specialist, is a certified QMS and certified ISMS Auditor by the Registrar Accreditation Board (RABQSA). She is also a Certified Quality Engineer (CQE) and a Certified Quality Manager (CQMgr) by the American Society for Quality (ASQ). Miriam holds a Master of Science Degree in Industrial Engineering from the University of Houston.

Who Should Attend
This workshop is highly recommended for Engineers, Managers, Project Managers, and Auditors who want to master quality skills and ensured Continual Improvement of their Management System.

Fee
Conference rate with the "A2012" code is $295; Non-conference rate $345. The fee includes course materials, and a certificate. Please note that space is limited.

Timothy K. Mora, MBA, CQA, Process Engineer, USAA, San Antonio, TX, USA

Workshop Description
Have you ever wondered what auditing is all about? Do you feel left out in the understanding and application of auditing principles?

This workshop is designed to refresh or introduce you to the ASQ Quality Auditor Body of Knowledge that can be simply used in any organization. The concepts presented are of primary importance for any individual who wants to improve their understanding of auditing and how to further improve the value you can bring to your organization. These concepts will help organizations realize the ever increasing regulatory global environment in order to become transparent and available. The concepts reviewed in this workshop are true value-added concepts that can be directly transferred to your organization.

Faculty
Timothy K. Mora, an MBA, CQA, past ASQ Chair Section 1404, and the current ASQ Education Chair Section 1404 San Antonio, Texas. He is a Certified Quality Auditor (CQA) by the American Society for Quality (ASQ). Tim holds a Master of Business Administration from Indiana Wesleyan University.

Who Should Attend
This workshop is highly recommended for Administrators, Quality Managers, Project Managers, Business Managers, Engineers and both Internal and External Quality Auditors needing to ensure continued significance of their Auditing System.

Fee
Conference rate with the "A2012" code is $295; Non-conference rate $345. The fee includes course materials, and a certificate. Please note that space is limited.

John E. (Jack) West, Past Chair US TAG TC 176, Business Advisor, Silver Fox Advisors; Jose Dominguez, Managing Director, Plexus Mexico, Mexico City, Mexico; Peter Papakostantinu, President, Papa & Associates Inc., Markham, Ontario, Canada

Workshop Description
In this workshop you will learn simple tips for using ISO 9001:2008 as a strong aid in managing the activities critical to business success.

Most businesses face a common set of issues that must be continually addressed for the organization to survive. Often, conformity to ISO 9001:2008 is viewed as too cumbersome for the dynamic business environment organizations currently face. Additionally, the most pressing issues affecting business operations may be invisible to the organization’s quality professionals. This session will explore these common issues and discuss how the Quality Management System can be an effective tool for meeting these challenges.

Faculty
The three presenters are key participants in the work of ISO/TC 176 on Quality Management Systems. They have helped organizations around the world implement ISO Management System Standards with an emphasis on achieving improved performance.

Who Should Attend
This workshop is highly recommended for Quality Managers, Project Managers, and Internal and External Quality Auditors needing to ensure continued relevance of their Management System.

Fee
Conference rate with the "A2012" code is $295; Non-conference rate $345. The fee includes course materials, and a certificate. Please note that space is limited.