Dr. Omar AbuOmar

Consulting Manager, Ascend HealthCare Solutions, Raidah Digital City, AlNakheel District, Saudi Arabia

Reema Abu-Dawas, Senior Quality Manager, Ascend Healthcare Solutions, Riyadh, Saudi Arabia

Dr. Omar’s expertise ranges across executive coaching, strategic planning, organization design and transformation, and leadership development. His industry experience encompasses healthcare, academia & professional services. He works one-on-one with senior and upcoming leaders who want to expand their leadership ability, rise in their organization, lead with emotional intelligence, build powerful, diverse teams, and make change happen. Dr. Omar helps clients make strategies work in complex organizations, update organizational designs, and improve organizational, team and leadership effectiveness.

For the past years, Dr. Omar has been involved in the consulting business at Ascend HealthCare Solutions as well as being a key player in multiple strategic client initiatives including the Labs & Blood Banks Transformation. Prior to joining Ascend, Dr. Omar worked as management consultant at King Faisal Foundation leading multiple engagement nationally and internationally. He served as a senior lecturer at Alfaisal University college of medicine in the department of Healthcare Economics & Hospital Administration. He worked as a consultant for the healthcare initiatives at King Abdulaziz City for Science & Technology.

Dr. Omar is a registered physician by the Saudi Commission for Health Specialties, Chartered manager by the CMI, an ISO 9001 Lead Auditor, and a strategic advisor for multiple prestigious organizations locally and globally. He holds multiple memberships and fellowships in quality assurance, projects and change management.

Rapid Start-Up Leveraging Technology to Drive Improvement

Ascend Healthcare Solutions is an agile startup company founded in 2018 in Riyadh, Saudi Arabia with an ambitious vision to accelerate transformation in the Saudi healthcare sector.With a highly skilled leadership and the robust reinforcement of leading global and local players including General Electric (GE) and Alfozan holding company, Ascend has provided clients with solutions to overcome their greatest challenges in delivering best-in-class healthcare to patients in Saudi Arabia. The implementation of an effective quality management system has been integral to the success of any growing firm like Ascend. Working in conjunction with key service lines and running departments, the quality team ensured that the necessary policies, plans and standard operating procedures are established in each vertical. An organization-wide culture of quality was introduced in the form of extensive training programs for all staff including but not limited to a Certified Internal Auditor training abiding to the ISO 9001 requirements. It resulted in a maturity level of auditee becoming as keen as the auditor to diagnose areas of possible improvements. Aiming to identify any potential risks, failures and non-conformances associated with customer and stakeholder requirements, an internal auditing schedule for all projects has been created ensuring effective action is taken to resolve any issues and identify the root causes. This solid foundation has been translated into live dashboards that focus on business priorities and provides a metrics and management framework for teams to take timely actions. The dashboards also provide insightful information on the number of internal audits planned per project, number of internal audits completed, number of non-conformities identified, and time taken to take a corrective action. Ascend uses an in-house ticketing system as a methodology to document the audits carried out by raising tickets to drive corrective actions. The tickets are followed up and alerts are automatically sent if no action is taken past the due date set by the auditor. This ultimately has resulted in massive reduction of costs of errors and corrective actions.