Norma has worked for various organizations including Medtronic, Honeywell-Allied Signal, Broadcom, Hewlett Packard, Baker Hughes, USAA, IT Services consulting, non-profits, start-ups in Product & Quality Engineering and Auditing, Global Services, Supply Chain transformations, Strategic Partner management, IT business Strategy, Program & Portfolio.
She holds Masters in Engineering Sciences and in Business Administration, and PhD in Engineering Philosophy. Norma is ASQ Fellow, Master Lean Six Sigma Black Belt, and is certified as Reliability and Software Quality Engineer, Advanced Scrum SAFe 5.0, and Software Product Manager. In addition she participates in IEEE Software Defined Networks, and Cloud Federation IEEE-NIST standards development, and also in IEEE-USA Committee on Communications Policy.
Norma has facilitated education including Statistics for Business Research, Program Evaluation and Social Sciences for more than 1000 students at credited universities. She is currently has served as National Performance Excellence Award examiner for over 5 years leading examination of Knowledge Management, Information and Information Technology and Operations Focus categories for variety of organizations including the Federal Reserve Bank, and various Healthcare organizations. She has authored content for IEEE, ASQ, and for Applied Human Factors Ergonomics (AHFE) published by Springer (Advances in Intelligent Systems and Computing section), and is content reviewer of American Journal of Applied Scientific Research. Norma has been invited to consult on IoT, leveraging data science for new applications, has been technical reviewer for the last 3 ASQ Worldwide conferences, and has made presentations in other professional organizations including Agile Austin, ASQ, and Worldwide Conferences.