Tony Belilovskiy

Director, International Institute for Customer-Centered Leadership, Sarasota, FL, USA

Tony Belilovskiy joined the C3 Excellence team following a very successful career in healthcare and business. His diverse expertise includes engineering in metallurgy, ballistics, licensed clinician, healthcare administration, auditor, healthcare consulting, and entrepreneurial business ownership.

Tony holds both Bachelors in Cardiopulmonary Sciences and Masters in Healthcare Management and Administration from Northeastern University in Boston, MA; Associates Degree in Metallurgy from Odessa Polytechnic Institute in Odessa, Ukraine. He is a Registered Respiratory Therapist and Certified Professional Coder.

During his career spanning over 25 years in the United States, he has worked in and with community hospitals and tertiary medical facilities as both a clinician and administrator, group physician practices, Fortune 500 Company, medical insurance companies, government entities, developed courses and taught at several universities and colleges.

Tony’s diverse and multicultural experience has made a huge positive financial and operational impact on multiple companies. His experience ranges from clinical, healthcare administration, contract administration and negotiations, financial analysis, business and people management, systems implementations and mergers, data analysis, medical claims analysis, college and university course development, and varied projects that come with owning your own consulting business.

Tony has been mentored by Robin Lawton in areas of quality and leadership, culture change, project management and strategic planning. Tony was born and raised in the Soviet Union and emigrated to the U.S. with his parents at the age of 19.

As an avid traveler and transportation/aviation enthusiast, Tony immerses himself in different cultural settings around the world, such as participating in traditional meal preparations with Southern African Zulu tribe, Bungee Jumping in Botswana, observing wildlife in Africa’s national parks, and harvesting fruits and vegetables along the Danube river with local villagers in Romania and Moldova. In addition to all of the above, Tony is also an accomplished classical pianist.

Strategy and Tools for Transformation Leaders

Align strategy, culture, customer experience, human performance and success.

This inspiring, thought-leading session shows you how to make complex transformation easier and the pace faster. Highlighted practitioner results are bigger and more sustainable than anything you’ve seen. It is normal to attack single symptoms of organizational under-performance as if they are the root causes preventing excellence and transformation.

As an insightful leader, you recognize true pursuit of excellence is multi-dimensional, constrained by organizational culture, and is a highly complex endeavor. The new leader is impatient to achieve “impossible” outcomes, excite customers, engage empowered employees and set new measures of success others can only dream about.

Success requires a transformation system as well as a systems approach to transformation. This session provides you with both, delivered interactively with practical application and humor. This fast paced session introduces a new paradigm with an organized way to:

•Connect strategy, daily work and customer insight

•Define intangible knowledge work as concrete, measurable and repeatable

•Determine who “the customer” really is in every context and why it matters

•Inject existing initiatives with a strong customer bias, leveraging current practices

•Strengthen the four areas of performance most measurement systems miss

•Use new tools for outstanding results

TAKE AWAYS INCLUDE

•A cultural IQ assessment revealing excellence strengths/needs in four key areas of leadership

•10 Steps to Excellence: Your road map to success

•Six Leadership Levers: Eliminate the sources of ambiguity, confusion, chaos and conflict; simplify and accelerate cultural change

•8 Dimensions of Excellence framework that integrates and balances priorities related to initiatives, measures, strategy, operations and values

•A tool that removes “service” ambiguity, making intangible work concrete and measurable