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James E. Duarte

Principal, Queen Creek, AZ, USA

Jim is an Academician of International Academy for Quality, a Fellow of American Society for Quality, and is co-author on 9 international patents for advanced analytics in Oil & Gas, and Utilities. His most recent publications are on Disruptive Analytics and Data Science.

He lectures internationally on Big Data and Advanced Analytics for the China International Industries Fair (keynote 4 years) as well as India and universities in Taiwan, Portugal and Qatar. Jim’s career includes positions as a corporate director for two Fortune 100 companies. His positions included Director, Strategic Business Analytics for Anheuser-Busch.

At his retirement ceremony his executive vice president lauded him for teaching them how to use data. He served as a Senior Data Scientist for SAS Institute where his work in Advanced Analytics helped customers to see the value of the discipline and how to implement it. While serving as Technology Director, Corporate Quality Assurance for Reynolds Metals he created a non-destructive testing system for aluminum plate for the Space Shuttle. That system put him at the forefront of presenters of a Mission Assurance Conference to share systems and methods for aluminum quality. As a consultant to the US Military for Six Sigma he received two commendation coins from a Major General and Chief Chaplains (Colonel). He also received a letter of commendation for the implementation of Hoshin for a large Joint Military Command (details classified).

He chaired the committee on statistical procedures for the Aluminum Association and served on the initial CGMP SPC Committee for the Pharmaceutical Manufacturers Association. Jim holds BS and MS degrees in statistics.


QMS - MBNQA, ISO 9000 & Deming Prize Frameworks: A Comparison

With experience as a former MBNQA examiner, Missouri Quality Award senior examiner, and ISO 9000 organization preparation, many versions of a QMS have been seen. This paper will give an overview of the format for each of these standardized criteria. The emphasis will be to focus on the type of organization and the objectives for creating a QMS.

Discussion of the Baldrige Framework will include discussion of Approach, Deployment and Results aspects associated with the criteria. Each of the criteria will be presented with emphasis on the Approach being taken to create elements of the QMS, how each element will be Deployed throughout the organization and expected Results and associated metrics for accomplishment. For ISO the documentation needs will be presented to emphasize how a QMS can be written as a “say what you do” and “do what you say” document. Focus on the Deming Prize with emphasize the need for data. This will encompass emphasis in a QMS for a measurement and evaluation system for an organization.

Each of the three criteria also have criteria for judges/auditors to evaluate submissions. Judging criteria will be discussed to help organizations to determine if their organization chooses to submit an application for consideration to be awarded a particular certification/award. MBNQA award judging is in two phases, first is the reading and scoring of the application, while the second (if a scoring threshold is reached) is a sit visit. Similarly, ISO documentation of judged in correspondence with application of the documentation. The Deming Prize evaluation consists of a Part A presentation by the organization followed by Part B where judges find anything in the organization fair game to be shown accurate and viable with data. In the event that a particular organization may wish to apply for one of these three, then knowledge of judging criteria can help with preparation and emphasis on particular categories with sufficient detail.

No particular format will be presented as better than another, simply showing they can be used individually or pieces that best fit an organization’s objectives. Overlap in criteria will be discussed to emphasize areas that may be considered key to any QMS. Criteria for each will be presented and discussed with pluses and minuses for evaluation by individual organizations. Learning objectives will include:

1) a better understanding of the framework for each of these systems

2) judging criteria to best understand areas of emphasis

3) ways to use these systems as a guide book for creating an organization’s QMS.


Government Organizations


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(*) based on previous conference attendance

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