ISO 9000 & AUDITS WORLD CONFERENCE
How to Conduct Virtual Audits in Pandemic Crisis
Presenter: Puthucode Rajamani, President, Rajamani Group, LLC, Milltown, NJ, USA
Keywords: Effective Auditor, Soft-Skills, Communication & Cross-Cultural Effectiveness, Leadership
Communication, after all, is the tool you use every day to build your closest relationships, and experts (as well as common sense) tell us that the right words, spoken in the right way, can work wonders on even the testiest interactions. Most of us think we're good communicators, but research shows we're surprisingly unskilled at it. According to ground- breaking work in the field of neuroscience, however, it's easy to retrain ourselves to speak and listen in a way that stimulates sympathy and trust in the other person's brain in a matter of seconds. The presenter hopes the soft-skills identified here helps towards a better dialogue and communication with a friend, a spouse or a colleague at work. This presentation will provide the essentials of soft-skills and how they can result in effective audits, management and leadership to all organizations. An understanding of cross-cultural skills will lead to an effective audit, successful organization and positive results.