Inspire People to Achieve Principal Based Success
Deborah A. Barnes, Chief, Systems Engineer, SAIC, Silver Spring, MD, USA
Keywords: People, Principles, Success
In some organizations or companies, quality management starts with enthusiasm – or angst, then after some storming and norming, settles into a rhythm. This rhythm often deteriorates to a drudgery. During this presentation, I will show you how to leverage the seven quality management principles to inspire people for success.
We will look at Quality Management Principle 1 – Customer focus, and how people can drive success, business, and continuous improvement through their understanding and engagement in the customer focus.
Understanding Quality Management Principle 2 – Leadership, will address the importance of leaders to corporate or organizational: direction, buy-in, technology, employees, training and culture.
Leveraging Quality Management Principle 3 – Engagement of people, will focus on the internal team who is trained and engaged to drive success.
Building and maintain a QMS using Quality Management Principle 4 – Process approach, requires knowledgeable people to document the processes. Then measure them to make corrections, and to continually drive improvement.
We will discuss how Quality Management Principle 5 – Improvement, is only possible with a trained, engaged, committed workforce. People audit processes and workflows in order identify areas for improvement. The organization leverages the results of continuous improvement to demonstrate its success.
People will learn thru Quality Management Principle 6 – Evidence-based decision making, how to leverage data for decision making. Often employees have ideas and suggestions for change. Leaders can help them understand how evidence-based decision making will help them support their desire for change through data.
The Quality Management Principle 7 – Relationship management is critical to our business. We will identify how leaders help employees understand the value of supplier relationships, and how to grow and nurture them.
Our people need to understand their role in these principles and the potential impact they bring on corporate or organizational success.