Kristy Kistner

Director, Performance Excellence, ORAU, Harriman, TN, USA

Kristy Kistner is the director of Oak Ridge Associated Universities (ORAU)’s Resource Center for Performance Excellence (RCPE). RCPE provides value to internal and external customers through assessing performance; implementing consistent work methodologies, tools, and frameworks; advancing project execution; and improving processes.

Kristy directs and coordinates the quality management system and quality assurance across ORAU, including responsibility for maintenance of ORAU’s ISO 9001 registration. Previously, she served as the project manager for the Office of Quality, managing quality management system initiatives, conducting quality assessments, leading assessment teams, and ensuring compliance with regulatory and contractual requirements relative to quality. Past positions have included strengthening ORAU’s security program and infrastructure, assisting DOE’s Office of National Technical Nuclear Forensics in concept of operations development, and providing national policy support to the Department of Homeland Security.

Kristy is a member of US TAG to ISO/TC 176, the development team responsible for the ISO 9000 series of standards, and she recently served as one of three U.S. experts on the ISO/TC 176/SC 2/Ad Hoc Group 4 considering development of a requirements standard based on ISO 9004.

Kristy holds a Master of Arts in international affairs from George Washington University, and a Bachelor of Science in business administration from Colorado State University. Her certifications include Certified Quality Auditor (American Society for Quality) and Project Management Professional (Project Management Institute), and she has earned the Distinguished Toastmaster (DTM) award – the highest level of educational achievement in Toastmasters.


Get Your Ducks in a Row, Improve Your Productivity, and Reduce Your Stress Level

Busy professionals are dealing with unimaginable changes and a topsy-turvy world. The COVID-19 pandemic has changed the way people work. Massive changes in technology that were supposed to make our lives easier have increased the number of distractions in our lives and the amount of information we need to process.An increasing number of headlines talk about burnout – or even the “burnout epidemic.”

Burnout is a form of exhaustion caused by constantly feeling overwhelmed, having too much to do, and feeling incapable of keeping up with life’s constant demands. If you’re burned out, you have more bad days than good; you feel constantly exhausted; you’re no longer excited about your job, and you lack motivation for your goals.

Although it won’t reduce all of life’s demands, getting and staying organized helps you manage them. Organization directly affects the quantity and quality of your work and the results you produce. By allowing you the time to focus on what really matters, it reduces personal stress and helps prevent burnout.But how do you do it?

What do you need to do to get organized?This session will provide tools and approaches to improve how you spend your time, organize your work, and achieve personal productivity, addressing:

•Interruptions and multi-tasking (What do you do about interruptions? How can you use multi-taking?)

•System and routine (How can you get organized? How can you stay organized? What should you do if you get off track?)

•Prioritization (How can you prioritize your work? How can you efficiently complete your to-do list?)

•File organization (What’s the point of file organization? How do you set up a file structure? What pitfalls are there and how can you avoid them?)


Government Organizations


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(*) based on previous conference attendance

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