Principal, Robitaille Associates, Southborough, MA, USA
Denise Robitaille has authored over a dozen books on a variety of quality topics, including: The Corrective Action Handbook, Root Cause Analysis: Basic Tools and Techniques and, her most recent, Remote Auditing: A Quick and Simple Guide for Management System Auditors.
Denise has participated internationally in standards development for almost 20 years. She has served in a variety of roles, including chair of PC302, (project committee that revised ISO 19011, the standard that provides guidance on auditing quality management systems). She is a Fellow of the American Society for Quality and a certified lead assessor.
She has conducted hundreds of trainings on multiple topics including corrective action, root cause analysis and internal auditing. She is internationally recognized for her work and is a frequent speaker at conferences.