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Session videos have been posted on the Whova app. To view the videos, please go to this link.  Login with your email and password that you used for your conference registration. Find or search the agenda item that you are interested in. You will see the video icon. Click on the “Watch Video” link and you will be able to watch the videos.  For registered conference attendees only.  Session videos will be available for 30 days after the conference.


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Feel free to download ISO 9000 Zoom virtual backgrounds

 SUBMIT YOUR
POWERPOINT  

CONFERENCE AGENDA

MONDAY MORNING -  MARCH 2023

ISO TRACK 1
KEYNOTE - USE YOUR QMS TO NAVIGATE THE FUTURE

Sapphire Zoom Room; Track Chair

9:10 AM – 9:45 AM EDT; #ISO–011

Don’t Just Go Beyond ISO 9001, Take a Different Path and Apply ISO 9004

Dr. Isaac Sheps, Chair of the Central Committee for MS Standards, The Standards Institution of Israel, Ramat Hasharon, Israel

9:45 AM – 10:20 AM EDT; #ISO–012
Planning for the Unknown

Lorri Hunt, President, Lorri Hunt & Associates, Inc., USA

10:20 AM – 10:55 AM EDT; #ISO–013
The Great Resignation and How to React

David Disney, Internal Auditor, Cavendish Scott, Denver, CO, USA

Break  10:55 AM–11:20 AM EDT

ISO TRACK 2
BUSINESS CONTINUITY AND YOUR QMS
Sapphire Zoom Room; Track Chair: Robert Freeman


11:20 AM–11:55 AM EDT; #ISO–021
Improving Personal Productivity

Matthew Morgan, Chief Business Process Officer, New York, NY, USA


11:55 AM –12:55 PM EDT; #ISO–022
PANEL DISCUSSION
Virtual Audits – Risks & Opportunities

Moderator: Lorri Hunt, President, Lorri Hunt & Associates, Inc., Kansas City, MO, USA

MONDAY AFTERNOON -  MARCH 2023

LUNCH

1:00 PM - 2:00 PM EDT

Gold Zoom Room; Coordinator: Amy Spomer

Please check out the exhibitors


1:10 PM -1:15 PM EDT

TIP Technologies - When Quality is Critical

1:30 PM -1:50 PM EDT

BPA Solutions – 360° Audit Process with BPAQuality 365 and Microsoft 365

ISO TRACK 4
VIRTUAL AUDIT 
NEXT STEPS

Sapphire Zoom Room
 Track Chair: Kathy Abbett

2:00 PM – 2:35 PM EDT; #ISO–041

Virtual ISO Audits – Using Remote Assessments to Manage Risks and Opportunities

Dimi Gencheva, Quality & Continuous Improvement Principal, FedEx Corporation, Memphis, TN, USA

2:35 PM – 3:10 PM EDT; #ISO–042

Advancing Virtual Audits: Creating Partners and Audit Tools

Shauna Wilson, President, Amazon Consulting, Inc., Corvallis, OR, USA

3:10 PM – 3:45 PM EDT; #ISO–043

A Case Study Illustrating Effective Virtual Auditing

Dr. Barbara Hurley, Senior Quality Assurance Engineer, GTRI, Atlanta, GA, USA

Co-Speaker: Angel Jaen

ISO TRACK 5
SHARPENING YOUR
QUALITY TOOLS

Ruby Zoom Room
Track Chair: Nancy Pasquan

2:00 PM – 2:35 PM EDT; #ISO–051

Process Interaction Diagrams - Audit Template Tool

Stephen Michael Baysinger, Executive Director, BayMerica LLC, Spring Branch, TX, USA

2:35 PM – 3:10 PM EDT; #ISO–052

Is the Implementation of ISO 9001 QMS Beneficial for Services?

Maria Achilleoudes, Independent, Operational Excellence Consultant and Trainer, Cyprus

3:10 PM – 3:45 PM EDT; #ISO–053

Develop Market Leading Products with a High Degree of Quality

Frank Hutto, Principal Business Consultant, TIP Technologies, Waukesha, WI, USA

ISO TRACK 6
AEROSPACE/AS9100
THE NEXT PHASE

Jade Zoom Room
Track Chair: Charli Hoialmen

2:00 PM – 2:35 PM EDT; #ISO–061

A Roadmap for Improvement - Aerospace Improvement Maturity Model (AIMM)

Alan Daniels, Quality Senior Manager, Boeing, Lake Stevens, WA, USA

Co-Speaker: Buddy Cressionnie

2:35 PM – 3:10 PM EDT; #ISO–062

Upcoming Changes to Aerospace Certification with AS9104/1 Revisions

Roger Ritterbeck, Aerospace Program Manager, Bureau Veritas Certification North America, Houston, TX, USA

3:10 PM – 3:45 PM EDT; #ISO–063

Unlocking the Full Potential of Quality Management Systems (QMS)

Alan Daniels, Quality Senior Manager, Boeing, Lake Stevens, WA, USA

Break 3:45 PM – 4:15 PM EDT

ISO TRACK 7

MAKING YOUR AUDIT PROGRAM ROBUST

Sapphire Zoom Room
Track Chair: Lorri Hunt

4:15 PM – 4:50 PM EDT; #ISO–071

A Robust Internal Audit Program Is Necessary for a Successful QMS

Jack West, Principal, John West Consulting, LLC, The Woodlands, TX, USA

4:50 PM – 5:25 PM EDT; #ISO–072

The One-Hour Audit – Applying Lean Systems to QMS Audits

Sean Fields, Network Member, BeehiveFund, Magnolia, TX, USA

Co-Speaker: Michael Sanders

5:25 PM – 6:00 PM EDT; #ISO–073

Synergy Between Quality Management and Innovation Management Systems?

Dr. William Craddock, President, Craddock & Associates, Inc., Conway, AR, USA

ISO TRACK 8

WHAT COULD
GO WRONG?

Ruby Zoom Room
Track Chair: Nancy Pasquan; Coordinator: Amy Spomer

4:15 PM – 4:50 PM EDT; #ISO–081

Mitigating Onsite Auditing Risks During COVID 19

Roderick A. Munro, Senior Lead Management Systems Auditor, LRQA, Houston, TX, USA

4:50 PM – 5:25 PM EDT; #ISO–082

Risk Based Thinking: What Could Possibly Go Wrong?


Andrew Cole, Manager, Tailored Solutions, BSI, Parrish, FL, USA

HAPPY HOUR & NETWORKING SESSION

Time to network with fellow Conferees!
7:00 PM – 8:00 PM EDT

TUESDAY MORNING -  MARCH 2023

ISO TRACK 10
VIRTUAL & HYBRID AUDITS - WHAT IS NEW?

Sapphire Zoom Room
Track Chair: Lorri Hunt; Coordinator: Steve Dietzel

9:10 AM – 9:45 AM EDT; #ISO–101

Remote Auditing Two Years Later: What We've Learned

Denise Robitaille, Principal, Robitaille Associates, Southborough, MA, USA

 9:45 AM – 10:20 AM EDT; #ISO–102

Practical Tips to Rock Your Virtual Audit

Kristy Kistner, Director, Performance Excellence, ORAU, Harriman, TN, USA

 10:20 AM – 10:55 AM EDT; #ISO–103

How to Conduct Virtual Audits and Hybrid Audits in 2022?

Puthucode N. Rajamani, President, Rajamani Group LLC, Milltown, NJ, US

ISO TRACK 11
ALIGNMENT &
INNOVATION IN QMS

Ruby Zoom Room
Track Chair: Amy Spomer

9:10 AM – 9:45 AM EDT; #ISO–111

Aligning the QMS with a National Vision

Dr. Tim O'Hanlon, Strategic Advisor, Ascend Healthcare Solutions, Birmingham, WMD, UK

Co-Speaker: Dr. Dalia Khan

 9:45 AM – 10:20 AM EDT; #ISO–112

The Audit Aftermath: How to Drive and Embrace Change Within Your Organization

Katie Labedz, President, Learning to Lean, Hortonville, WI, USA

 10:20 AM – 10:55 AM EDT; #ISO–113

QMS Alignment on Capital Projects Through ISO 9001 Standard

Houman Payami, Quality Manager, Fluor, Diamond Bar, CA, US

ISO TRACK 12
HOW TO INSPIRE AND ENGAGE PEOPLE

Jade Zoom Room
Track Chair: Charli Hoialmen

9:10 AM – 9:45 AM EDT; #ISO–121

Inspire People to Achieve Principal Based Success

Deborah A. Barnes, Chief, Systems Engineer, SAIC, Silver Spring, MD, USA

 9:45 AM – 10:20 AM EDT; #ISO–122

Creating Systems of Continuous People Development

Ben Hoseus, COO, Adaptive,  Cape Town Western Cape West Africa

Break 10:55 AM – 11:15 AM EDT

ISO TRACK 13
ELEMENTS OF A
NEW PHASE OF QMS

Sapphire Zoom Room

Track Chair: Robert Freeman; Coordinator: Steve Dietzel

11:15 AM – 11:50 AM EDT; #ISO–131

A New Start for Management System Auditors – The IAAR Apprenticeship Program

Penny Ouellette, Accreditation and Program Director, Orion Registrar, Inc., Arvada, CO, USA

Co-Speaker: Brad Shillito

11:50 AM – 12:25 PM EDT; #ISO–132

Selecting Quality Software

Nancy L. Pasquan, Principal, Eyes On, Inc., Escondido, CA, USA

12:25 PM – 1:00 PM EDT; #ISO–133

PPAP - What Software Does and Does Not Work & Why

John M. Cachat, Solution Theme Owner - Intelligent Supply Chain, Cyient, Cleveland, OH, USA

ISO TRACK 14
CONQUERING RISK – PROVEN METHODS

Ruby Zoom Room
Track Chair: Amy Spomer

11:15 AM – 11:50 AM EDT; #ISO–141

Advanced Risk Skills for QMS Professionals

Gregory Hutchins, Engineer, Quality Plus Engineering, Portland, OR, USA

11:50 AM – 12:25 PM EDT; #ISO–142

Calibration - What Can Go Wrong? How to Minimize Risk

Harry Spinks, Quality Consultant, TechTrology LLC, Oakdale, MN, USA 

ISO TRACK 15
HITTING YOUR TARGETS
USING QMS

Jade Zoom Room
Track Chair: Charli Hoialmen

11:15 AM – 11:50 AM EDT; #ISO–151

Habit, Not Magic - Using QMS for Process Improvement

Mian Saqib Sohail, Senior Manager - Organization Development, Artistic Milliners, Karachi, Pakistan

11:50 AM – 12:25 PM EDT; #ISO–152

ISO 9001 Audits: Using Bull’s-Eye Assessment Method (BeAM) for Better Results

Owen Ramsay, EMS & QMS Lead Assessor, LRQA, Houston, TX, USA

LUNCH

1:00 - 2:00 PM EDT


Gold Zoom Room; Coordinator: Amy Spomer

TUESDAY AFTERNOON -  MARCH 2023

ISO TRACK 17
EXPERT QMS TOOLS

Sapphire Zoom Room
Track Chair: Kathy Abbett; Coordinator: Steve Dietzel

2:00 PM – 2:35 PM EDT; #ISO–171

FMEA - A Tool for More Robust Design & Development

Mary McDonald, CEO/CTO, McDonald Consulting Group, Austin, TX, USA

2:35 PM – 3:00 PM EDT; #ISO–172

FMEA RPN Scores, an Alternative Approach

Mark Allen Durivage, Managing Principal Consultant, Quality Systems Compliance LLC, Lambertville, MI, USA

3:00 PM – 3:35 PM EDT; #ISO–173

How to Audit the New AIAG/VDA Design and Process FMEAs

Patsy L. Brown, Consultant/Trainer, Brown & Associates Quality Consulting, Inc., Pine Bluff, AR, USA

ISO TRACK 18
END KEYNOTE

Sapphire Zoom Room
Track Chair: Lorri Hunt; Coordinator: Steve Dietzel

3:45 PM – 4:20 PM EDT; #ISO–181

Technology and its Impact on Quality Management

Gold Zoom Room; Coordinator: Amy Spomer

04:10 PM - 04:30 PM EDT

LRQA - Health & Safety Certification, Training & Resources

WEDNESDAY -  MARCH 2023

ISO WS2
How to Effectively Use Internal Audits to Add Value

9:00 AM - 5:00 PM EDT; Opal Zoom Room

Charles Cianfrani, President, Green Lane Quality Management Services, LLC, Green Lane, PA, USA
Jack West,  Principal, John West Consulting, LLC, The Woodlands, TX, USA

JUST A FEW OF THE ISO 9000 & Audits WORLD CONFERENCE PARTICIPANTS

Government Organizations

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(*) based on previous conference attendance


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