How to Embed Quality in An Organization’s Culture to Sustain Dependable Practice

Industry: Services, Government, Energy/Oil & Gas, Education/Training, Automotive, Financial Services, Environmental, Manufacturing

Keywords: Building Quality In, ,Going Beyond Compliance,Transforming Your Organization, Improving Your System

Level: Intermediate

LinkedIn: https://www.linkedin.com/in/susansamaroo/

This presentation explores the crucial role of integrating quality into organizational culture for sustaining reliable practices and ensuring long-term business success. It outlines the various mechanisms and strategies that can be employed to embed quality in an organization's cultural fabric. The key focus is on how to cultivate a quality-centered mindset that permeates all levels of an organization, from top management to frontline employees.

During the presentation we will discuss the importance of leadership commitment, continuous training, employee engagement, and robust quality management systems in fostering a culture of quality. It further illustrates how high-quality practices can become the norm when they are seen as intrinsic to the organization's values and day-to-day operations. Case studies drawn from diverse sectors highlight the tangible benefits of embedding quality in organizational culture, including increased efficiency, customer satisfaction, and business resilience.

The presentation concludes that a strong quality culture is not just a corporate asset, but a strategic imperative for organizations striving for sustainable growth and excellence in an increasingly competitive business environment. During this presentation, a live case study will be presented on the inception of acknowledging the need to focus on quality, to identify poor cost of quality, and to implement initiatives that are quantifiable. The live case study will also evidence the use of quality tools, and quality frameworks and demonstrate the importance of measuring effectiveness.

Susan Samaroo

Quality Manager - Group, Precision NDT LLC, Freeport, Trinidad and Tobago

A values-driven Chartered Quality Professional (CQI/ IRCA) with a proven pedigree in creating, implementing, and managing best-in-class Quality, Health, Safety, and Environmental (QHSE) management systems. A leader in governance and compliance who can coach, mentor, and empower the workforce to create a collaborative QHSE culture built on engagement that demonstrates excellence in risk management and sustainable business practice.

Susan is currently employed as the Group QHSE Manager for Precision NDT LLC where she oversees the implementation of ISO standards for Quality, Safety & Environment in over 15 operating offices globally. Susan has been nominated for the Vice Chair of CQI- Caribbean Branch and is also a Volunteer on four other branches globally. In 2016, Susan served as an IRCA Lead Auditor for Lloyd's Register on the various standards mentioned above for over seven years.

As the only local Auditor for Lloyd's Register in the Caribbean, Susan championed several Quality initiatives which led to the implementation of Quality 4.0. Now Susan is representing Trinidad by presenting at various International Quality Conferences and consulting with companies on their ISO journey to achieve and sustain success.