Independent, Operational Excellence Consultant and Trainer, Cyprus
Maria Achilleoudes has a “Master of Science” (Honors) from Columbia University School of Engineering and Applied Science and a “Bachelor of Science” (Honors) from Queens College of the City University of New York.
She is a management consultant and trainer specializing in the services sector. She has carried out operational improvement studies which resulted in substantial efficiency improvements, cost reductions, reduction of operational risk, improvements to the service and product quality and employee morale. She has implemented lean, effective and efficient ISO9001 and ISO13485 QMS’s. She has developed the operational infrastructure and post-merger integration for a number of companies and she is a BSI Lead Assessor for ISO9001 QMS.
She designed and modeled for the Government of Cyprus the business processes for the operation of Electricity Market in Cyprus.
As a trainer she offers open and in-house seminars and workshops in the areas of her expertise.
Prior to this, she worked as an internal consultant, project manager and manager of Quality and Productivity for financial institutions for 12 years. The projects she has implemented, resulted in major cost reductions and significant improvements in the customer service quality, productivity, resources utilization and staff satisfaction.
For four years she worked for IBM USA, New York, in the Quality and Marketing divisions where quality is a day-to-day practice.
She is a Certified Management Consultant, senior member of the Institute of Management Consultants (UK based), Certified Lead Auditor by IRCA, senior member of the American Society for Quality, Lean Six Sigma Master Black Belt and certified consultant and trainer by the Human Resources Development Authority of Cyprus according to European standards. Her broad, rich technical knowledge and experience, her hands-on project management and personnel management, enable her to be most effective and efficient in her work thus maximizing her customers’ benefit.